Monthly Archives: January 2016

Speed up customer service by using Twitter instead of calling on the phone

Last weekend, I was booked on a Southwest flight from Boston to Nashville for a series of work meetings. Most of the Northeast had been crippled by a winter storm, but both Boston and Nashville just received glancing blows.┬áMy flight … Continue reading

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Putting a home repair theory to the test

About four and a half years ago, I posted about my belief that warranties usually aren’t worth the money. Our sump pump had failed, and the company that had installed it charged me $850 to put in a new one. … Continue reading

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