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Monthly Archives: January 2016
Speed up customer service by using Twitter instead of calling on the phone
Last weekend, I was booked on a Southwest flight from Boston to Nashville for a series of work meetings. Most of the Northeast had been crippled by a winter storm, but both Boston and Nashville just received glancing blows. My flight … Continue reading
Putting a home repair theory to the test
About four and a half years ago, I posted about my belief that warranties usually aren’t worth the money. Our sump pump had failed, and the company that had installed it charged me $850 to put in a new one. … Continue reading
Jeremy Rothman-Shore Blog 