Monthly Archives: July 2012

Home science experiment: teaching my preschooler about the three states of matter

Posted on July 29, 2012 by jrothmanshore

When I was driving home with my four-year-old daughter on a cloudy day, she asked me if there were holes in the clouds. “Holes?” I asked. “Yes, holes…to let the water out!” she said. I started to explain how the … Continue reading →

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Apple and Amazon achieve excellent customer service using radically different approaches to customer care

Posted on July 23, 2012 by jrothmanshore

In the past week 10 days, I have had to work with customer care at both Amazon and Apple to replace malfunctioning hardware.  These two companies represent two extremes of how to interact with customers, and I was expecting very … Continue reading →

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When flying with young children, make sure to bring a landing treat

Posted on July 19, 2012 by jrothmanshore

We recently took a vacation out to San Francisco with our two young children, ages 2 and 4.  While we were excited for the trip, we knew that getting there and back was going to be tough.  There is just … Continue reading →

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Blog comment spam gets more devious with use of proper English

Posted on July 12, 2012 by jrothmanshore

As email spam detection has almost completely eliminated unwanted messages from our inboxes, spammers have been seeking out new avenues for luring unsuspecting users to their websites.  When blogs became popular, they quickly seized on posting unrelated messages into the … Continue reading →

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