Tag Archives: customer service

If you travel frequently, take a look at Arro app for taxis

I find myself traveling down to New York from my home base of Boston at least once a month.  While I generally aim for taking the subway and Amtrak, there are a lot of times I find myself in a … Continue reading

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Speed up customer service by using Twitter instead of calling on the phone

Last weekend, I was booked on a Southwest flight from Boston to Nashville for a series of work meetings. Most of the Northeast had been crippled by a winter storm, but both Boston and Nashville just received glancing blows. My flight … Continue reading

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How Twitter saved my credit card

Once again, staying active on Twitter has paid off. This time, it saved my credit card. For a few days between Christmas and New Year’s, my wife and I took a short trip to New York City while the kids … Continue reading

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Answered: How long does it take AT&T to ship an iPhone?

How long does it take AT&T to ship an iPhone? Nobody knows.  Not even AT&T, as it turns out. Since I am an early adopter without the patience to go standing in line at an Apple retail store, I decided … Continue reading

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An auto body shop that makes house calls

As I was walking back to my car Thursday evening in the Whole Foods parking lot, a person pulled up beside me and said, “Hey, do you want to fix that big dent in your bumper? I could take that … Continue reading

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Shortcut: convert pre-paid credit cards to Amazon gift certificates for easy spending

Pre-paid credit cards sound good, but they are really quite a hassle. These are often given as a gift or a reward that comes in the form of a one-use credit card. It has already been loaded with a specific … Continue reading

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The great thing about a hyphenated name is that you are easy to find on Google

My wife and I just celebrated our 15th anniversary a few days ago. When we got married, I changed my name from “Jeremy Rothman” to “Jeremy Rothman-Shore.” I had never specifically wanted a hyphenated name, but it was important to … Continue reading

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