Tag Archives: customer service

Why does everyone feel the need to create a mobile app? Costco, I’m looking at you…

A few days ago I was picking up a couple of items from Costco (conveniently located around the corner from my office) when I noticed the most curious sign posted next to the register: Now, I’m not a marketer, but … Continue reading

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Live-Chat? On Toyota’s website, it’s more likely Robo-Chat

Yesterday on the way home from work, I was rear-ended.  I stopped at a light when I realized I was not going to make it before it turned red, and the driver behind me was hoping to follow me through … Continue reading

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I’m not convinced that Verizon’s “Live Chat” is really live

After a very negative run-in with Comcast’s repair service (they cancelled my appointment after I didn’t answer a phone call listed as “Private Caller” that they didn’t tell me to expect to a different phone number than the one I … Continue reading

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