Tag Archives: customer service

When traveling with kids, renting a car using Hertz Gold is a must

We just returned from a trip to the California with our two kids, ages 3 and 5.  Flying with kids is never easy, but for the for the first time, it wasn’t difficult, either. Their attention spans are now long … Continue reading

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Underwriting on NPR finally pays off for Ally Bank – I’m dumping E-Trade Bank and opening an account

Since today is Valentine’s Day, it’s appropriate that I am making a big relationship change – I’m dumping my old bank and opening an account with Ally. Ally has been chasing me for years now.  I’m a huge NPR podcast … Continue reading

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Answered: How long does it take an Apple Store order to move from “Preparing for Shipment” to “Shipped”?

At last!  My iPad Mini has been shipped! A few weeks ago I ordered an iPad Mini.  We already have two iPads, but we also have two kids, so I hardly ever get to use them – this one will … Continue reading

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Why does everyone feel the need to create a mobile app? Costco, I’m looking at you…

A few days ago I was picking up a couple of items from Costco (conveniently located around the corner from my office) when I noticed the most curious sign posted next to the register: Now, I’m not a marketer, but … Continue reading

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Live-Chat? On Toyota’s website, it’s more likely Robo-Chat

Yesterday on the way home from work, I was rear-ended.  I stopped at a light when I realized I was not going to make it before it turned red, and the driver behind me was hoping to follow me through … Continue reading

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I’m not convinced that Verizon’s “Live Chat” is really live

After a very negative run-in with Comcast’s repair service (they cancelled my appointment after I didn’t answer a phone call listed as “Private Caller” that they didn’t tell me to expect to a different phone number than the one I … Continue reading

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