Author Archives: jrothmanshore

The Rothman-Shore Family Video, 2011-2012

Every year, I put together a video with highlights of photos and videos of our family.  I just finished assembling the latest one, from the summery of 2011 to the summer of 2012, and I am once again posting it … Continue reading

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Timbuk2 is tracking me across the web, trying to win my business, but it’s too late… I’m already a customer

I think I’m being followed. All over the web, I am being show ads from Timbuk2, a company that makes bags designed for laptops and other electronics for people who are “on the go”.  I might just assume that they … Continue reading

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The Incredible Hulk must have been inspired by a two-year-old having a temper tantrum

While never achieving the popularity of top-tier superheroes like Superman or Spider-man, The Incredible Hulk is certainly one of the more fascinating comic book protagonists.  While most of the heroes have a super ability and a super weakness, the Hulk’s … Continue reading

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Home science experiment: teaching my preschooler about the three states of matter

When I was driving home with my four-year-old daughter on a cloudy day, she asked me if there were holes in the clouds. “Holes?” I asked. “Yes, holes…to let the water out!” she said. I started to explain how the … Continue reading

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Apple and Amazon achieve excellent customer service using radically different approaches to customer care

In the past week 10 days, I have had to work with customer care at both Amazon and Apple to replace malfunctioning hardware.  These two companies represent two extremes of how to interact with customers, and I was expecting very … Continue reading

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When flying with young children, make sure to bring a landing treat

We recently took a vacation out to San Francisco with our two young children, ages 2 and 4.  While we were excited for the trip, we knew that getting there and back was going to be tough.  There is just … Continue reading

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Blog comment spam gets more devious with use of proper English

As email spam detection has almost completely eliminated unwanted messages from our inboxes, spammers have been seeking out new avenues for luring unsuspecting users to their websites.  When blogs became popular, they quickly seized on posting unrelated messages into the … Continue reading

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Thanks, UPS, for breaking my door handle! No, don’t worry, I’ll pay for the repairs myself

Ever since we installed the no-hands prop for our storm door, it’s been much easier to get the kids in and out of the house.  However, when we arrived home today, we discovered something missing: The handle. My first thought … Continue reading

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Solved: Windows 7 laptop connects to wireless network but cannot access internet

A few weeks ago, I brought home my work laptop so that I could take care of some tasks over the weekend.  I have done this before, so it already knew my wireless network and connected just fine.  However, even … Continue reading

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Live-Chat? On Toyota’s website, it’s more likely Robo-Chat

Yesterday on the way home from work, I was rear-ended.  I stopped at a light when I realized I was not going to make it before it turned red, and the driver behind me was hoping to follow me through … Continue reading

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